How do I know if I’m eligible to make a council housing disrepair claim?

You may be eligible for a council housing disrepair claim if you are a council tenant, the disrepair is ongoing (such as damp, mould, leaks, broken heating, or unsafe conditions), and you have reported it to the council but repairs have not been completed within a reasonable time. Keeping records of repair reports, photos, and messages can help support your claim.

Do I need to pay anything upfront for a council housing disrepair claim?

Answer (text): No. Many council housing disrepair claim cases are handled on a No Win No Fee basis, meaning you typically don’t pay anything upfront. The funding details will be explained clearly before you start.

How long does a council housing disrepair claim take?

A council housing disrepair claim can take from a few weeks to several months, depending on how quickly the council responds, whether inspections are needed, and how complex the repairs are. The goal is to push for repairs to begin as soon as possible while the compensation claim progresses.

Can the council evict me for making a council housing disrepair claim?

Council tenants have legal protections, and the council cannot lawfully evict you simply for making a council housing disrepair claim. If you receive any eviction notice or threats during the process, you should seek advice immediately so it can be addressed properly.

Do I have to go to court for a council housing disrepair claim?

Most council housing disrepair claim cases settle without a final court hearing through negotiation. If court action becomes necessary, your solicitor will guide you through the steps and handle the process for you.

Housing Disrepair Compensation Claims

Don’t suffer in silence. If your council or housing association has neglected their responsibilities, you could be entitled to £1,000s in compensation through council housing disrepair claims plus free repairs.

What Problems Can You Claim For?

Housing disrepair claims aren’t just about fixing broken homes — they’re about making sure you and your family are safe, healthy, and properly compensated for the impact poor living conditions have had on your life.

Select the disrepair that applies to you

Choose all issues that match your situation (you can select multiple). When you’re ready, click Next step to continue to the form.

Mould & Damp

Black mould, condensation, and damp patches that can cause serious health issues

Leaks & Flooding

Water damage from roof leaks, burst pipes, or poor drainage systems

Cracked Walls

Structural damage that compromises the safety and integrity of your home

Pests & Vermin

Infestations of rats, mice, cockroaches, or other unwanted creatures

Boiler or Heating Issues

No heating or hot water, faulty boilers, or inadequate heating systems

Other Serious Disrepair

Electrical faults, broken windows, faulty appliances, and unsafe conditions

What makes a housing disrepair claim successful?

To make a successful housing disrepair claim, you need to meet these essential criteria:

You still live in the property

Claims must be made while you're a tenant

The issue is still unresolved

Landlord hasn't properly repaired it

Your rent is up to date

You must not be in arrears

Important Information

You are not required to use a claims management company. You can pursue a claim yourself for free with the Financial Ombudsman Service.

No Win, No Fee

If your claim is unsuccessful, you will not pay our fees. If your claim is successful, a fee will apply which is typically 25% of the compensation recovered (including VAT). This may vary depending on your individual circumstances. Cancellation fees may also apply if you cancel after the cooling-off period – full details will be provided before you sign any agreement.

The Housing Ombudsman

The Housing Ombudsman is an independent service that helps tenants resolve housing complaints for free, without going to court.

You can contact the Ombudsman directly about housing disrepair.

If you prefer, we can introduce you to a regulated solicitor who may handle your case. Solicitors may charge a fee if your claim is successful, and this will be explained before you decide to proceed.

The Housing Team acts only as an introducer and does not provide legal advice

Specialist housing disrepair claims, we help tenants across the UK claim compensation for poor living conditions.

Our Services

MSF Easy Solutions Ltd acts as an introducer for potential clients to UK legal professionals or Claims Management Companies who are authorised and regulated by the Financial Conduct Authority (FCA). We may receive a fee from our partners for any introductions we make. We do not charge you for using our service.

The Housing Team is a trading style of MSF Easy Solutions Ltd.

MSF Easy Solutions Ltd is registered in England and Wales at 131 Market St, Hyde, SK14 1HG.

Company Registration Number: 06457099.

Authorised and regulated by the Financial Conduct Authority (FCA).

Firm Reference Number: 835349.

Council & Housing Association Disrepair Claims