Privacy Policy

Last updated: 27 February 2026

MSF Easy Solutions Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Who We Are

We are MSF Easy Solutions Ltd, a company registered in the UK. We are authorised and regulated by the Financial Conduct Authority (FCA) as a Claims Management Company. If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@msfeasysolution.co.uk

What Data We Collect

Enquiry Forms: Information you provide when submitting forms, such as your name, contact details, and claim information.
Analytics: Data collected via Google Analytics to help us understand how our website is used.
Advertising Pixels: Data from Facebook, Google Ads, and TikTok pixels to measure and improve advertising performance.
Call Tracking: Data from phone call tracking services to help us connect enquiries with marketing campaigns.

Email Signups: Information you provide when subscribing to newsletters or marketing communications.

How We Use Your Data

To process your enquiry and, where appropriate, connect you with a solicitor.
To communicate with you about your claim or enquiry.
To send you newsletters and marketing communications (with your consent).
To deliver targeted advertising through platforms such as Google, Facebook, and TikTok.
To analyse and improve our website, services, and marketing.

To comply with legal, regulatory, and FCA obligations.

Sharing Your Data

We may share your data with:

Panel Solicitors: To assess and manage your claim.
Advertising Platforms: Google, Facebook, and TikTok for retargeting and performance tracking.

IT & Hosting Providers: To securely host our website and services.

We do not sell your personal data to third parties.

Legal Basis for Processing

Consent: For email marketing, newsletters, and the use of non-essential cookies.

Legitimate Interests: To process enquiries, connect clients with solicitors, and use basic analytics and tracking necessary for our services.

Data Storage and Retention

All personal data is stored in the United Kingdom.
We keep personal data for up to 6 years to meet legal, regulatory, and FCA requirements.

After this period, your data will be securely deleted or anonymised.

Your Rights

You have the following rights under the UK GDPR:

Right to access your personal data
Right to correct inaccurate or incomplete data
Right to request deletion of your data
Right to restrict processing of your data
Right to data portability

Right to object to processing, including for marketing purposes

To exercise your rights, please email us at info@msfeasysolution.co.uk.

Cookies

We use cookies and similar technologies to improve your browsing experience, track website usage, and deliver targeted advertising. You can control cookies through your browser settings.

Regulatory Information

Financial Conduct Authority (FCA): We are authorised and regulated by the FCA as a Claims Management Company.

Information Commissioner’s Office (ICO): You have the right to lodge a complaint with the ICO if you believe your data protection rights have been breached.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and we recommend reviewing it regularly.

Important Information

You are not required to use a claims management company. You can pursue a claim yourself for free with the Financial Ombudsman Service.

No Win, No Fee

If your claim is unsuccessful, you will not pay our fees. If your claim is successful, a fee will apply which is typically 25% of the compensation recovered (including VAT). This may vary depending on your individual circumstances. Cancellation fees may also apply if you cancel after the cooling-off period – full details will be provided before you sign any agreement.

Specialist housing disrepair claims, we help tenants across the UK claim compensation for poor living conditions.

Our Services

MSF Easy Solutions Ltd acts as an introducer for potential clients to UK legal professionals or Claims Management Companies who are authorised and regulated by the Financial Conduct Authority (FCA). We may receive a fee from our partners for any introductions we make. We do not charge you for using our service.

The Housing Team is a trading style of MSF Easy Solutions Ltd.

MSF Easy Solutions Ltd is registered in England and Wales at 131 Market St, Hyde, SK14 1HG.

Company Registration Number: 06457099.

Authorised and regulated by the Financial Conduct Authority (FCA).

Firm Reference Number: 835349.